Refund Policy

Effective Date: September 6, 2026

Thank you for choosing RhemaOS. Please read this Refund Policy carefully before subscribing to any paid tier.

1. No-Refund Policy

All purchases made on RhemaOS are final and non-refundable. Once a subscription payment has been processed, we do not offer refunds, credits, or exchanges.

This applies to:

Monthly subscription payments
Annual subscription payments
Any tier upgrades or downgrades

2. Why We Do Not Offer Refunds

Every new RhemaOS account receives a 14-day free trial with full access to paid features — including Scripture-powered prayer generation across all adaptations, Bible study tools, and a cumulative allowance of AI-generated messages. No payment card is required to start the trial.

Because you have the opportunity to thoroughly evaluate the Service at no cost, over the full trial period, before making a purchase, all paid subscriptions are non-refundable once payment is taken.

3. Trial Expiry and Cancellation

If you do not subscribe before your 14-day trial ends, your account moves to a restricted state. Your data, prayer history, and settings are preserved, never deleted, and you may reactivate by subscribing within 30 days of trial expiry.
You may cancel a paid subscription at any time from your Settings page. When you cancel:

- Your paid access continues until the end of your current billing period. - You will not be charged for subsequent billing periods. - Your account moves to the restricted, non-deleted state described above after the billing period ends. If you were a paying subscriber, you have a 90-day window to resubscribe and restore full access on the same basis. - Your prayer history, bookmarks, and journal entries are retained throughout.

Cancellation does not entitle you to a refund for the current or any previous billing period.

4. Billing Errors

If you believe you have been charged in error (e.g., duplicate charge, charge after cancellation, or a charge that does not match the price shown to you at checkout), please contact us within 14 days of the charge at legal@rhemaos.app with your account email and details of the issue. We will investigate and correct any confirmed billing errors, and will notify you directly once a refund has been processed.

5. Service Disruptions

In the unlikely event of a prolonged, unplanned service disruption (exceeding 7 consecutive days) that prevents you from accessing core features of your paid tier, we may, at our sole discretion, offer a pro-rata credit toward your next billing period. This is not a refund and applies only to verified outages.

6. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you have a situation not covered by this policy, please contact us at legal@rhemaos.app. While we are not obligated to provide refunds, we will review exceptional cases on an individual basis.

7. Promotional and Discounted Pricing

Subscriptions purchased under a promotional rate (such as a limited-spot Founders discount) are subject to this same no-refund policy. The rate and any conditions attached to it are those displayed to you at checkout at the time of purchase.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting us directly, we reserve the right to suspend your account pending resolution. We encourage you to contact us first so we can resolve any issues amicably.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of paid features after changes constitutes acceptance.

10. Contact Us

For billing questions or concerns:

Email: legal@rhemaos.app
Subject line: Billing Inquiry

We will respond within 30 days.